Customer Service

The following guide will answer almost any question you have about shopping at HitchesOnline.com.

If you can't find the information you need here, you may E-Mail Customer Service below or fill out an online quote form listed below also. We are a working shop and the best way to get your questions answered is by e-mail. A technician who installs hitches & wiring daily will reply to your email. We at HitchesOnline.com have worked hard to answer your questions before they are asked. We have included detailed information and graphics on our products & services. Please look around, the answer you want is most likely on our site. We look forward to serving your towing needs.

Fifth Wheel hitches ,Wt. Dist and other heavy items are difficult to ship. We take steps to protect them but they may arrive with torn boxes and some scratches from shipping. This is not grounds for return.!!!

"SPECIAL ORDERS "...(ITEMS NOT LISTED ON OUR WEBSITE) ...ARE NON RETURNABLE AND NON REFUNDABLE.

Canadian or out of Country sales please note:

All dollar amounts are in US currency. Any duties/taxes incurred are the responsibility of the customer. FMI... Please contact CAN officials to determine these dollar amounts. We do not have that information.

CLASS ONE AND CLASS TWO HITCH RECEIVERS MEASURE 1 1/4" X 1 1/4" ...CLASS ONE HITCH RECEIVERS WILL ONLY ACCEPT CLASS ONE BIKE RACKS. ALL RACKS ON OUR WEBSITE WILL STATE CLASS ONE OR TWO COMPATABLE.

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