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FREQUENTLY ASKED QUESTIONS

For More help see our Customer Service Help Desk
    

  Have your own question? email  faq@HitchesOnline.com 

Click On the Following Questions to Receive the  Answers.
  1.   
    Our Most frequently Asked Question

    Is this Hitch "Hidden"?

    Can I order over the phone?

    Canadian Orders

    I cannot find the mounting hardware for my hitch after I opened the box.


    What are your shipping charges?

    Can I get a preview of the installation instruction sheet for the hitch I want?

    Is drilling required to install my hitch?

    My Curt hitch says 2.5 but I ordered a class three?

     Is this hitch in stock?
     

  2. What should I do if my car is not listed in the data?

    Does the ball mount come with my hitch?

  3.  

  4. Can I get the wiring kit with my hitch?

    Can I order over the phone?

    If I give you my email information , Will you sell it?

    Will you ship internationally, Canada, or to Alaska & Hawaii or to APO/FPO Addresses?

    Where are you located?

    Can I pick up the hitch at your location?

  5. \

  6. Can You Ship to me using my UPS Account?

  7.  

  8. What if my hitch does not fit?

  9.  

  10. What about the cookies?

    Explain Weight Distributing vs. Weight Carrying Hitches

    Can I return Specially Ordered Items?


  11. Will your  p/n XXXXX  bike rack work with p/n ZZZZZ trailer hitch?

Is this hitch "Hidden"?

"Hidden Hitch" is a brand name. It does not imply that the hitch is not visible when installed. We NEVER state that any hitch we sell is hidden from view, as all hitches are visible under the vehicle… some more than others. We offer a PDF to view the instructions on all brand hitches. From the installation information, pdf file, and engineers drawing of each hitch you must decide if it meets with your satisfaction prior to purchase.
   

Cannot find the mounting hardware for my hitch..

Yes
It's really in there.  The manufacture does make it difficult to locate sometimes.  Check inside the receiver tube or crossbar of your hitch.
   

What are your shipping charges?

Click "Buy Now" .... then.... View Cart.... "TYPE IN YOUR ZIP CODE"...That's it.

Shipping Cost are calculated automatically for you at the Shopping Cart Section of the Website.  You may proceed thru Check Out (without actual purchase). See our Shipping Section.
Our standard shipping is UPS ground. You have the option of choosing various UPS shipping methods including next day, second day, and three day select Rates are based on zip code destination, dimensional weight (not actual wt) & shipping method you choose.
  

  Is drilling required to install my hitch?
  All "no drill installations" will state "No Drilling Required" If it does NOT state that then some drilling is required.
   
   Is this hitch in stock?
  Once we receive your online order we can best answer that question. All orders are normally  processed and shipped Direct from the closest stocking warehouse. You will be made aware of any backorders via e-mail and will have the option of  proceeding or canceling the order.  You may  also check inventory by e mailing us at   www.HitchesOnline.com. Please include all part numbers and also your state and zip code.

What should I do if my car is not listed in the data?

  If you are unable to locate your vehicle, please complete our  ONLINE QUOTE   
 

Can I get a preview of the installation instruction sheet for the hitch I want?

  See CUSTOMER SERVICE PAGE
  Located there are Links, phone numbers and additional info for Hidden Hitch, Putnam, Reese etc. For Hidden Hitch (only) you can download the instructions by typing in the part number.
 

Does the ball mount come with my hitch?

Class (I & II) one and two hitches come with the ball mount, pin and clip.
Class (III/IV & V) 3-4 & 5 usually do not.
  

Can I get the wiring kit with my hitch?

Yes, the suggested electrical, If available is posted at each hitch application. 
  

Can I order over the phone?

YES, But you must first obtain all part #'s & shipping costs. To determine shipping cost click "View Cart" and Type in your Zip code or See..  CUSTOMER SERVICE PAGE Ordering by phone
  

If I give you my email information , Will you sell it?

NEVER.  HitchesOnline collects user information only for online purchases. Generally, this information includes name, email, address, postal address, phone number, and product preferences. This information is internally applied to process your online order. We only contact individuals with online order confirmation, or who specifically requested information via email.
  

Will you ship to, Canada or Alaska & Hawaii.

Yes
Will you ship to  APO/FPO Addresses?  click here

Where are you located?

Our physical location is 26 N. Hershey Avenue, Leola, PA 17540.  For online driving directions or to simply view a map, 
see our   MAP PAGE.
    

Can I pick up the hitch at your location?

YES; You must contact us first and order the product, but cash and carry sales are available on stocked items. Non-stock items are also available, but subject to shipping charges. Prices may vary from website. Please have all part numbers and prices prior to placing a phone order.
  

Can You Ship to me using my UPS Account?

Sometimes we are able to do that. There is a $250.00 minimum and a 10% service charge based on total cost of all parts. All orders are pre-paid using a credit card. No COD's. Please e-mail us with your order and we will advise.
  

What if my hitch does not fit?

Your hitch may arrive with mounting flanges pushed out or in sometimes up to several inches that occurred during shipping . The welding process when manufactured can sometimes "draw" a hitch flange in or out of shape also. This is easily remedied and will take just a few moments to correct.

The flanges need to be pushed back to original position to the hole centers will line up for a solid installation. We hold the hitch firmly and bump it against a wooden electrical pole at our shop until the hole centers in hitch match the vehicle. You may also cover the flanges with a thick towel and use a brick or block wall. A large hammer and wood block could work too. This will not affect the integrity of the hitch. This works well and does not chip or mark the hitch. ps: It is not difficult :):)

With the vehicles wider frames, especially the SUV's one can expect to see more of this situation.

Here is an example of a customer who called very unhappy and said his hitch did not fit:

The spacing between the holes was too close by approximately 1/2". (37.5" center-to-center vs. the specified 38.06" As a professional mechanical Engineer I'm not prone to using the "get the bigger hammer" approach to things that don't fit.
We determined that one side of the hitch was bent. Your suggestion of bending the side plates of the hitch to provide the required spacing worked. Though I was hesitant and skeptical as to whether I could bend it. I was able to make the required adjustments and make it fit after some work. Alan 2/9/07

NOTE: There is no return / no refund for hitches arriving as stated above. 

    

WHAT ABOUT THE COOKIES?

In order to place an order at www.HitchesOnline.com, you must have your cookies turned "on". (allows us to track your  shopping cart contents and calculate shipping based on UPS data base rates. For more information check out our

Explain Weight Distributing vs. Weight Carrying Hitches

This article will explain the differences, and give you some insight into when to use which. 
Click Here

 to read more.

Can I return Specially Ordered Items?

"SPECIAL ORDERS "...(ITEMS NOT LISTED ON OUR WEBSITE) ...ARE NON RETURNABLE AND NON REFUNDABLE.

My hitch is bent. Can I return it?

Your hitch receiver may arrive with the mounting flanges pushed out or in that occurred during shipping. These flanges can be easily pushed back to their original position so the holes will line up for installation. 

Note there is no return / no refund for hitches arriving as stated above. See Return Policy Click Here

Canadian Orders

Canadian or out of Country sales please note:
All dollar amounts are in US currency. Any duties/taxes incurred are the responsibility of the customer

Will your  p/n XXXXX  bike rack work with p/n ZZZZZ trailer hitch?

There is no data base that will inform one of compatibility between racks and vehicles. There simply are too many different racks and too many vehicles. We do offer extensions on our site when there is a clearance issue.  adjustable_ball_mounts.htm

 

  
  

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