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Click
On the Following Questions to Receive the Answers.
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Our Most frequently Asked Question
Is
this Hitch "Hidden"?
Can I order over the phone?
Canadian
Orders
I cannot find the mounting hardware for my hitch after I opened
the box.
What
are your shipping charges?
Can I get a preview of the installation instruction sheet for the hitch I
want?
Is drilling
required to install my hitch?
My
Curt hitch says 2.5 but I ordered a class three?
Is this hitch in stock?
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What should I do if my car is not listed in the
data?
Does the ball mount come with my
hitch? -
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Can
I get the wiring kit with my hitch?
Can I order over the phone?
If
I give you my email information , Will you sell it?
Will you ship internationally,
Canada, or to
Alaska & Hawaii or to APO/FPO Addresses?
Where
are you located?
Can I pick up the hitch at
your location? -
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Can
You Ship to me using my UPS Account? -
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What
if my hitch does not fit?
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What
about the cookies?
Explain Weight Distributing vs. Weight Carrying
Hitches
Can I return
Specially Ordered Items?
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Will your
p/n XXXXX bike rack work with p/n ZZZZZ trailer
hitch?
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Is
this hitch "Hidden"?
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"Hidden
Hitch" is a brand name. It does not imply that the hitch is not
visible when installed. We NEVER state that any hitch we sell is
hidden from view, as all hitches are visible under the vehicle…
some more than others. We offer a PDF to view the instructions on
all brand hitches. From the installation information, pdf file, and
engineers drawing of each hitch you must decide if it meets with
your satisfaction prior to purchase.
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Cannot
find the mounting hardware for my hitch..
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Yes
It's
really in there. The manufacture does make it difficult to
locate sometimes. Check inside the receiver tube or crossbar
of your hitch.
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What
are your shipping charges?
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Click
"Buy
Now" .... then.... View
Cart....
"TYPE
IN YOUR ZIP CODE"...That's
it.
Shipping
Cost are calculated automatically for you at the Shopping Cart Section of the Website.
You may proceed thru Check Out (without actual purchase). See
our Shipping Section.
Our standard shipping is UPS ground. You
have the option of choosing various UPS shipping methods including
next day, second day, and three day select Rates
are based on zip code destination, dimensional weight (not actual
wt) & shipping method you choose.
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Is
drilling required to install my hitch?
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All "no drill installations" will state "No Drilling
Required" If it does NOT state that then some drilling is required.
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Is
this hitch in stock?
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Once we receive your online order
we can best answer that question. All orders are normally
processed and shipped Direct from the closest stocking
warehouse. You will be made aware of any backorders via e-mail and
will have the option of proceeding or canceling the
order. You may also check inventory by e mailing us
at www.HitchesOnline.com.
Please include all part numbers and also your state
and zip code.
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What
should I do if my car is not listed in the data?
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Does the ball mount
come with my hitch?
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Class
(I & II) one and two hitches come with the ball mount, pin and
clip.
Class (III/IV & V) 3-4 & 5 usually do not.
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Can
I get the wiring kit with my hitch?
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Yes,
the suggested electrical, If available is posted at each hitch
application.
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Can I order over the phone?
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YES, But
you must first obtain all part #'s & shipping costs. To
determine shipping cost click "View Cart"
and Type in your Zip code or See..
CUSTOMER
SERVICE PAGE
Ordering by phone
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If I
give you my email information , Will you sell it?
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NEVER.
HitchesOnline collects user information only for online
purchases. Generally, this information includes name, email,
address, postal address, phone number, and product
preferences. This information is internally applied to
process your online order. We only contact individuals with online
order confirmation, or who
specifically requested information via email.
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Will you ship
to, Canada or Alaska & Hawaii.
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Yes
Will
you ship to APO/FPO Addresses?
click
here
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Where are you
located?
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| Our physical location is 26 N. Hershey Avenue, Leola, PA
17540. For online driving directions or to simply view a map, |
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Can I pick up the
hitch at your location?
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YES; You must contact us first and order the
product, but
cash and carry sales are available on stocked items. Non-stock items
are also available, but subject to shipping charges. Prices may vary from website.
Please have all part numbers and prices prior to placing a phone
order.
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Can
You Ship to me using my UPS Account?
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Sometimes we
are able to do that. There is a $250.00 minimum and a 10% service
charge based on total cost of all parts. All orders are pre-paid
using a credit card. No COD's. Please e-mail us with your order and
we will advise.
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What if my
hitch does not fit?
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Your
hitch may arrive with mounting flanges pushed out or in
sometimes up to several inches that occurred during shipping
. The welding process when manufactured can sometimes
"draw" a hitch flange in or out of shape also.
This is easily remedied and will take just a few moments to
correct.
The flanges need to be pushed back to original position to
the hole centers will line up for a solid installation. We
hold the hitch firmly and bump it against a wooden
electrical pole at our shop until the hole centers in hitch
match the vehicle. You may also cover the flanges with a
thick towel and use a brick or block wall. A large hammer
and wood block could work too. This will not affect the
integrity of the hitch. This works well and does not chip or
mark the hitch. ps: It is not difficult :):)
With the vehicles wider frames, especially the SUV's one can
expect to see more of this situation.
Here
is an example of a customer who called very unhappy and said
his hitch did not fit:
The
spacing between the holes was too close by approximately
1/2". (37.5" center-to-center vs. the specified
38.06" As a professional mechanical Engineer I'm not
prone to using the "get the bigger hammer" approach
to things that don't fit.
We determined that one side of the hitch was bent. Your
suggestion of bending the side plates of the hitch to
provide the required spacing worked. Though I was hesitant
and skeptical as to whether I could bend it. I was able to
make the required adjustments and make it fit after some
work. Alan 2/9/07
NOTE:
There is no return / no refund for hitches arriving as
stated above.
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WHAT ABOUT THE
COOKIES?
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Explain
Weight Distributing vs. Weight Carrying Hitches
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| This article will explain the differences, and give
you some insight into when to use which. |
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Click Here |
to read more. |
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Can I return
Specially Ordered Items?
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| "SPECIAL ORDERS "...(ITEMS NOT
LISTED ON OUR WEBSITE) ...ARE NON RETURNABLE AND NON
REFUNDABLE. |
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My
hitch is bent. Can I return it?
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Your hitch receiver may
arrive with the mounting flanges pushed out or in that
occurred during shipping. These flanges can be easily pushed
back to their original position so the holes will line
up for installation.
Note there is no return / no refund for hitches arriving as
stated above. See
Return Policy Click Here |
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Canadian
Orders
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Canadian or out of Country
sales please note:
All dollar amounts are in US
currency. Any duties/taxes incurred are the responsibility
of the customer
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Will your
p/n XXXXX bike rack work with p/n ZZZZZ trailer hitch?
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There is no data base that
will inform one of compatibility between racks and
vehicles. There simply are too many different racks and
too many vehicles. We do offer extensions on our site when
there is a clearance issue.
adjustable_ball_mounts.htm
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