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Refund/Return
Policy
Your hitch may arrive with the mounting flanges pushed out or in that occurred
during shipping. This is very common due to the side flanges vulnerability
during shipping. The welding process when manufactured can sometimes
"draw" a hitch flange out of shape also. This is easily
remedied and will take just a few moments to correct.
The flanges need to be pushed back to original position so the
holes will line up for a solid installation. We hold the hitch
firmly and bump it against a wooden electrical pole at our shop until the hole
centers in hitch match the vehicle. This will not affect the
integrity of the hitch. This works well and does not chip or mar the hitch ps:
It is not difficult :):)
With the vehicles wider frames , especially the SUV's one can expect to see
more of this situation .
Note
there is no return / no refund for hitches arriving as stated above
NOTE: We reserve the
right to change shipping methods without notice.
NOTE: "SPECIAL ORDERS "...(ITEMS NOT LISTED ON OUR WEBSITE) ...ARE
NON RETURNABLE AND NON REFUNDABLE
NOTE: ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING CHARGE WITH TWO EXCEPTIONS:
(See
why we charge a restocking fee.)
1. Your product(s) was received with a manufacturer's defect
2. We, in error, shipped you the incorrect product(s)
RETURN PROCEDURE (MANDATORY)
Contact www.hitchesonline.com via email or phone 717-556-0278 Monday thru Friday
8:00-4:00 (Eastern Standard Time) to obtain an RA Return Authorization Number
Place this number clearly on the exterior of the box.
Any packages returned without an RA# issued by our Customer Service Dept, will not be accepted
or credited.
Simply indicate the reason for your return. Include the packing slip and wrap the package securely.
Clearly mark on the outside of your package the RGA number that was issued by
our customer Service Department. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
If you do not have your packaging slip, please indicate the order number or the
e-mail address and name of person who placed the order, along with the reason
for your return on a separate piece of paper, and send the package the the
following address.
Unless advised differently, send the package to:
Hitchesonline.com
Glick's Hitch and Trailer Service
26 N Hershey Ave
Leola PA 17540
Returns must be received within 30 days of your receipt of shipment
AFTER 30 DAYS, NO REFUND OR RETURN
Products must be unused
Freight must be prepaid to return destination. We will not accept COD's
Electrical products are "Non Returnable" NO EXCEPTIONS
Torn boxes are not grounds for Return/Refund
Fifth
Wheel hitches ,Wt. Dist and other heavy items are difficult to ship.
We take steps to protect them but they may arrive with torn boxes and
some scratches from shipping. This is not grounds for return.!!!
"I
do not like the way the hitch looks".....is not grounds for a refund or
return. Sorry.
"
I cannot find someone to put it on"....is not grounds for a refund or
return .Sorry.
Please
read our Returns policy prior to purchase!!!..this
is stated in red letters on the shopping cart of every order placed.
"Hidden
Hitch" is a brand name . It does not imply that the hitch is not visible
when installed. We NEVER state that a hitch is hidden from view ,as all
hitches are visible under the vehicle . Some more than others. We offer a pdf to
view the instructions on all HH brand hitches. From that installation
information you must decide if it meets with your satisfaction prior to
purchase.
Shipping time frames for both regular ground and expedited services are clearly explained at Customer Service. Receiving your order "Later than you wanted" is not grounds for Return/Refund
We are not responsible for typographical errors. Example: receiving a hitch that needed drilling to install but was labeled "No Drill" on the site. This does not qualify for Return/Refund
"The
shopping cart stated two boxes and I only received one box. Was I
overcharged? "No, When you place an order the total dollar amount
shown is the agreed total for shipping your products, not the individual
box amounts You may receive more or less cartons than posted .
"I
ordered $800.00 worth of hitch parts with free shipping but when I added the
prodigy brake controller it was $15 to ship"?..Yes that is correct.. We
will not just drop a highly technical and fragile electronic brake controller in
with the 275lbs worth of Steel Fifth wheel parts .
Hitch
products on our site are manufactured primarily using North American
steel . There are exceptions such as "Quality S" weight dist
parts, most hitch balls and others parts.
Please note that we cannot exchange items (unless they are defective at time of delivery)
Curt Mfg
posts their 2” x 2”
non weight distributing
receiver hitches
as class 2.5 . All other companies would state that
same hitch as a
class three. At
each application we
supply the data for these hitches including weight specs so
our customers can make an informed decision prior to
purchase. A good example of this is the Lexus
RX330 page. It
posts two hitches with identical
wt. ratings . The hidden hitch HH70778 is
labeled as a class III , the Dalan- Curt757530/CV12530 is
posted as class 2.5. Receiving
a Dalan-Curt 2.5 when you thought you were getting a hitch
that says class III is not grounds for return
Refunds
If all criteria are met one can expect a refund
from Hitchesonline within 14 business days of our
Company receiving the returned product and / or
14 days from hitchesonline receiving CREDIT from our
vendor. The later can take up to 30 days.
thanks
Restocking
Fee Why We Charge Restocking Fees:
There is a misconception that companies benefit from returns and restocking charges. This is untrue.
Understand that Hitchesonline.com does not profit from returns. As a matter of fact, they cost us money.
There are many factors as to why this is and here are a few:
· Credit card transaction fees…up to 4% and "non refundable"
· Drop ship charges up to 5% of the order
· Customer service labor to process your order and credit card
· Warehouse labor to pick, package, label and ship your parts
. Shipping box costs average $
4 - $5.00 per hitch
· When returning a product, we will incur most of the above charges again for re-processing, repackaging and restocking. Our employees are not "volunteers", they get paid just like you.
· When a item is returned to the manufacturing company, they charge us up to 25% to restock it.
We work hard to offer great products, service and very detailed descriptions. This keeps errors to a
minimum. We ask that you do the same in proofreading your selections prior to purchase.
With all of this in mind, if you do order the wrong parts by mistake, you will know why we have a fair and justifiable return/restock policy in place.
Respectfully
James P Glick
President
www.hitchesonline.com
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