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Refund/Return Policy

     

Refund/Return Policy

  Your hitch may arrive with the mounting flanges pushed out or in that occurred during shipping. This is very common due to the side flanges vulnerability during shipping. The welding process  when manufactured can sometimes "draw" a hitch flange out of shape also. This is easily remedied and will take just a few moments to correct.

   The flanges need to be  pushed back to original position so the holes will line up for a  solid installation.  We hold the hitch firmly and bump it against a wooden electrical pole at our shop until the hole centers in hitch match the vehicle. This  will not  affect the integrity of the hitch. This works well and does not chip or mar the hitch   ps: It is not difficult :):)

  With the vehicles wider frames , especially the SUV's one can expect to see more of this situation .

 Note there is no return / no refund for hitches arriving as stated above

NOTE: We reserve the right to change shipping methods without notice.

NOTE:  "SPECIAL ORDERS "...(ITEMS NOT LISTED ON OUR WEBSITE) ...ARE NON RETURNABLE AND NON REFUNDABLE

NOTE: ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING CHARGE WITH TWO EXCEPTIONS:
 (See why we charge a restocking fee.)

1. Your product(s) was received with a manufacturer's defect

2. We, in error, shipped you the incorrect product(s)


RETURN PROCEDURE (MANDATORY)

Contact www.hitchesonline.com via email or phone 717-556-0278 Monday thru Friday 
8:00-4:00 (Eastern Standard Time) to obtain an RA Return Authorization Number

Place this number clearly on the exterior of the box.

Any packages returned without an RA# issued by our Customer Service Dept, will not be accepted
or credited.


Simply indicate the reason for your return. Include the packing slip and wrap the package securely. Clearly mark on the outside of your package the RGA number that was issued by our customer Service Department. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

If you do not have your packaging slip, please indicate the order number or the e-mail address and name of person who placed the order, along with the reason for your return on a separate piece of paper, and send the package the the following address.

Unless advised differently, send the package to:
Hitchesonline.com
Glick's Hitch and Trailer Service
26 N Hershey Ave
Leola PA 17540

Returns must be received within 30 days of your receipt of shipment 
AFTER 30 DAYS, NO REFUND OR RETURN

Products must be unused

Freight must be prepaid to return destination. We will not accept COD's

Electrical products are "Non Returnable" NO EXCEPTIONS

Torn boxes are not grounds for Return/Refund

Fifth Wheel hitches ,Wt. Dist and other heavy items are difficult to ship. We take steps to protect them but they may arrive with torn boxes and some scratches from shipping. This is not grounds for return.!!!

"I do not like the way the hitch looks".....is not grounds for a refund or return. Sorry.

" I cannot find someone to put it on"....is not grounds for a refund or return .Sorry.

Please read our Returns policy prior to purchase!!!..this is stated in red letters on the shopping cart of every order placed.

"Hidden Hitch" is a brand name . It does not imply that the hitch is not visible when installed. We NEVER state that a hitch is hidden from view ,as all hitches are visible under the vehicle . Some more than others. We offer a pdf to view the instructions on all HH  brand hitches. From that installation information you must decide if it meets with your satisfaction prior to purchase.

Shipping time frames for both regular ground and expedited services are clearly explained at Customer Service. Receiving your order "Later than you wanted" is not grounds for Return/Refund

We are not responsible for typographical errors. Example: receiving a hitch that needed drilling to install but was labeled "No Drill" on the site. This does not qualify for Return/Refund

"The shopping cart stated two boxes and I only received one box. Was I overcharged? "No, When you place an order the total dollar amount shown is the agreed total for shipping your products, not the individual box amounts You may receive more or less cartons than posted .

"I ordered $800.00 worth of hitch parts with free shipping but when I added the prodigy brake controller it was $15 to ship"?..Yes that is correct.. We will not just drop a highly technical and fragile electronic brake controller in with the 275lbs worth of  Steel Fifth wheel parts .

Hitch products on our site are manufactured primarily using  North American steel . There are exceptions such as "Quality S"  weight dist parts, most hitch balls and others parts.

Please note that we cannot exchange items (unless they are defective at time of delivery)

Curt Mfg posts their 2” x 2”  non weight  distributing  receiver hitches  as class 2.5 . All other companies would state that same hitch  as a class three.  At each application  we supply the data for these hitches including weight specs so our customers can make an informed decision prior to purchase. A good example of this is the Lexus RX330 page.  It posts two hitches with identical wt. ratings . The hidden hitch HH70778 is labeled as a class III , the Dalan- Curt757530/CV12530 is posted as class 2.5.  Receiving a Dalan-Curt 2.5 when you thought you were getting a hitch that says class III is not grounds for return

Refunds

If all criteria are met one  can expect a refund  from Hitchesonline within 14 business days of  our Company  receiving the returned product  and / or 14 days from  hitchesonline receiving CREDIT from our vendor. The later can take  up to 30 days.  thanks


Restocking Fee

Why We Charge Restocking Fees:

There is a misconception that companies benefit from returns and restocking charges. This is untrue.
Understand that Hitchesonline.com does not profit from returns. As a matter of fact, they cost us money.
There are many factors as to why this is and here are a few:

· Credit card transaction fees…up to 4% and "non refundable"

· Drop ship charges up to 5% of the order

· Customer service labor to process your order and credit card

· Warehouse labor to pick, package, label and ship your parts

. Shipping  box costs average  $ 4 -  $5.00 per hitch

· When returning a product, we will incur most of the above charges again for re-processing, repackaging and restocking. Our employees are not "volunteers", they get paid just like you.

· When a item is returned to the manufacturing company, they charge us up to 25% to restock it.

We work hard to offer great products, service and very detailed descriptions. This keeps errors to a
minimum. We ask that you do the same in proofreading your selections prior to purchase.

With all of this in mind, if you do order the wrong parts by mistake, you will know why we have a fair and justifiable return/restock policy in place.

Respectfully


James P Glick
President
www.hitchesonline.com

 

 


   

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