All dollar amounts are in US currency. Any brokerage
incurred are the responsibility of the customer
if my hitch does not fit?
your hitch to arrive with the mounting flanges
pushed in or out up to several inches that
occurred during shipping. Also the welding process when
"pull" hitch flanges in or out of
shape. This is typical with every hitch we sell or
install and is easily remedied.
you lift up a hitch and bolt one side then look at
the other it will be off every time. We do not attempt an
install until the hole centers on the hitch match
the hole center spread on the vehicle frame. There
are several ways to accomplish this. We hold the hitch
firmly, place a towel over the flange and bump it
against a sold surface such as an wooden electrical
pole or a brick or block wall...a mallet and
wood block could work also. This does not chip or
mark the hitch and is easy to do. This will not
affect the integrity of the hitch and we complete this
task this with every hitch we install.
must I do this?... With the wider SUV's and mini
vans with underbody storage the hitches had to be
stretched across the body then extended all the way
up to the frame for attachment. This design leaves
the side flanges extremely vulnerable making it all
but inevitable they arrive out of shape.
is a typical process and one should expect to perform this task to complete
Here is an example of a
customer who called very unhappy and said his hitch did not fit:
The spacing between
the holes was too close by approximately 1/2". (37.5" center-to-center
vs. the specified 38.06" As a professional mechanical Engineer I'm not
prone to using the "get the bigger hammer" approach to things that
We determined that one side of the hitch was bent. Your suggestion of bending
the side plates of the hitch to provide the required spacing worked. Though I
was hesitant and skeptical as to whether I could bend it. I was able to make the
required adjustments and make it fit after some work. Thank you
There is no return / no refund for hitches arriving as stated above
We reserve the right to change shipping methods without notice. Some larger
items may ship common carrier.
NOTE: "SPECIAL ORDERS "...(ITEMS NOT LISTED ON OUR
WEBSITE) ...ARE NON RETURNABLE AND NON REFUNDABLE
NOTE: ALL RETURNS ARE SUBJECT TO A 25%
RESTOCKING CHARGE WITH TWO EXCEPTIONS:
why we charge a restocking fee.)
1. Your product(s) was received with a manufacturer's defect
2. We, in error, shipped you the incorrect product(s)
always has the option of selling the hitch in their area or online at
Ebay , Craigs list or others to avoid the restocking charge and additional
sent me the wrong hardware"
wants a no drill install which often involves weld nuts. ......Weld nuts
are threaded nuts that are welded inside the frame and often the threads are
very rusted, no matter how new the vehicle. Weld nuts threads MUST be
cleaned out and / or possibly tapped using a tap and die prior to lifting
and attempting an install. Some customers are sure that we shipped
the wrong size bolts as they will not go in very far until they turn hard or
stop. Make certain after cleaning the threads that all bolts go in and
out of the weld nuts before you attempt an install. Failure to
follow these instructions may result in the weld nuts breaking off inside the
frame. A professional will need to be contacted if that occurs. Siennas,
Odysseys and Equinox are a few of many we get calls about.
RETURN PROCEDURE (MANDATORY)
Contact www.hitchesonline.com via email
(Preferred) or phone 717-556-0278 Monday thru
Friday to obtain an "RA" Return Authorization Number. If the order was
placed online please have your ORIGINAL 12 DIGIT ORDER NUMBER READY. THIS NUMBER
WILL NOT APPEAR ON YOUR PACKING SLIP. IT WILL APPEAR ON YOUR ORDER CONFIRMATION
WHICH WAS AUTO GENERATED AT TIME OF PURCHASE. CHECK YOUR E MAIL OR THE COPY YOU
SHOP HOURS M-F 8:00-4:00 (Eastern Standard Time) Lunch is 12:00 to 1:00
Place YOUR RA NUMBER number clearly on the exterior of the box.
Any packages returned without an RA# issued by our Customer Service Dept,
will not be credited.
indicate the reason for your return. Include the packing slip and wrap
the package securely .SECURE ALL ACCESSORIES, MOUNTING
HARDWARE, BALL MOUNT, BALL IF APPLICABLE DIRECTLY TO THE HITCH USING
STRETCH WRAP. DO NOT LEAVE LOOSE IN THE BOX .IF WE DO NOT
RECEIVE THE MOUNTING HARDWARE COMPLETE A NEW KIT WILL NEED TO BE
ORDERED AT COST OF $25 TO THE CUSTOMER Clearly mark on the outside of your
package the RGA number that was issued by our customer Service Department. For
your protection, we recommend that you use UPS or Insured Parcel Post for
If you do not have your packaging slip, please indicate the order
number or the e-mail address and name of person who placed the order, along with
the reason for your return on a separate piece of paper, and send the package
the following address.
Unless advised differently, send the package to:
Glick's Hitch and Trailer Service
26 N Hershey Ave
Leola PA 17540
your order the day it arrives and check inventory to confirm you received the
correct part numbers. If you wait until right
before your vacation it will not allow us to correct any inaccuracies, our
fault or yours.
offer a 30 day grace period for Returns and they must be received
here within 30 days of your order date. AFTER 30 DAYS, NO REFUND OR RETURN
Products must be unused
Freight must be prepaid to return destination. We will not accept COD's
responsible for return shipping costs unless advised differently by
hitchesonline. If it is determined to be our mistake we will pay the
placed a Free Shipping order the package/process fee will be deducted from
your refund total.
Electrical products are "Non Returnable" NO EXCEPTIONS
Torn boxes and scratched hitches are not grounds for Return/Refund.
This scenario is typical with the gentle caring hands of shipping companies.
Wheels , Hitch Receivers , Wt. Distributing kits and other large or
heavy items are difficult to ship. We take steps to protect them
but they may arrive with torn boxes and some scratches from shipping.
A good grade aerosol with primer will work well for touch up. This
is not grounds for return.
do not like the way the hitch looks".....is not grounds for a refund or
I cannot find someone to put it on"....is not grounds for a refund or
sent this hitch to my garage and they installed it but it doesn't fit
right"...or "the garage is charging me extra labor because all the
parts were not included in my order"...or "the garage charged me $$$
to install the hitch but it was wrong one and I want you to pay that
bill".We will not reimburse labor charges for installation,
attempted installation or storage charges. Sorry.
read our Returns Policy prior to purchase!!!
is stated in red letters on the shopping cart of every order placed.
ONE AND CLASS TWO HITCH RECEIVERS BOTH MEASURE 1
1/4" X 1 1/4" HOWEVER
CLASS ONE HITCHES WILL ONLY ACCEPT CLASS ONE BIKE RACKS. ALL
RACKS ON OUR WEBSITE WILL STATE CLASS ONE OR TWO COMPATIBLE. ALSO ALL HITCH
EXTENSIONS AND ADAPTERS WORK ON CLASS II HITCHES ONLY !!!
There is a 25% restock if ordered and do not fit.
Returns of B/W Turnoverball goosenecks are subject to freight charges
Hitch" is a brand name . It does not imply that the hitch is not
visible when installed. We NEVER state that a hitch is hidden from view.
All hitches are visible under the vehicle...some more than others. We offer a
PDF to view the instructions on all brand hitches and from that
installation information you must decide if it meets with your satisfaction
prior to purchase.
Shipping time frames for both regular ground and expedited services are clearly
explained at Customer Service. Receiving your order "Later than you
wanted" is not grounds for Return/Refund. Saturdays and Holidays are
NOT considered Business days.
We are not responsible for typographical errors. Example: receiving a hitch that
needed drilling to install but was labeled "No Drill" on the website.
This does NOT qualify for a Return/Refund . Sorry. Additionally some
installations will call for an existing "Access Holes" to be enlarged.
This can be done several ways depending on the situation. We accomplish it with
a hammer and punch or chisel or woodblock or sawsall etc... This is not
considered Drilling so on a "No Drill Install" one may be expected to
perform this task. See the pdf installation instructions which usually will show
shopping cart stated two boxes and I only received one box. Was I
overcharged? "No, When you place an order the total dollar amount
shown is the agreed total for shipping your products, not the individual
box amounts You may receive more or less cartons than posted .
hitch weighs 45 lbs but you charged me for 70 lbs?. Shipping companies are now
charging by "Dimensional weight", not actual weight. The actual wt is
only one factor in determining shipping costs. It is factored in with height,
length and width. This type of cost calculating is similar to what was always
used in Air freight but now is being used in ground freight. Your exact shipping
costs will be shown in the shopping cart prior to purchase. It is the agreed
upon amount to have the hitch reach your destination.
ordered $800.00 worth of hitch parts with free shipping but when I added the
prodigy brake controller it was $15 to ship"?..Yes that is correct.. We
will not just drop a highly technical and fragile electronic brake controller in
with the 275lbs worth of Steel Fifth wheel parts .
or out of Country Sales please note:
All dollar amounts are in US currency. Any duties/taxes or
tariffs incurred are the responsibility of the customer. FMI...Please
contact CAN officials to determine these dollar amounts We do not have that
Hitch products on
our site are manufactured primarily using North American steel .
Please note that we cannot exchange items (unless they are defective at time of
to the high cost of cardboard, we recycle shipping boxes.
a spare tire is present it is best to remove it temporarily before
installing a hitch.
The hitch I received does not look like the picture online...is it wrong? "
Occasionally we will receive this e mail. We use generic templates to
depict the manufacturers various class hitches we offer. Directly under
these templates it will state:
is a generic pic and not an exact photo of your hitch . This graphic may differ
from the actual hitch or ball mount due to design & points of attachment.
See the installation instructions PDF that will offer a preview of the exact
hitch and installation procedure.
Cequent Towing the owners of Reese Drawtite and Hidden Hitch are consolidating
part numbers to stay competitive. This means their goal is to have one
part number for all three brands whereas in the past they may have had 2
or 3 versions for same application. The illustrated installation PDF
we post for a part number may or may not be the exact representation
of the hitch you will receive. It will however be very similar to it.
Any change in wt specs will be noted.
If all criteria are met one can expect a refund from
Hitchesonline within 14 business days of our Company receiving
the returned product and / or 14 days from hitchesonline receiving
CREDIT from our vendor. The later can take up to 30 days. thank
We Charge Restocking Fees:
There is a misconception that companies benefit from
returns and restocking charges. This is untrue.
Understand that Hitchesonline.com does not profit from returns. As a matter of
fact, they cost us money.
There are many factors as to why this is and here are a few:
• Credit card transaction fees…up to 4% and "non refundable"
· Drop ship charges from 5-15% of the order
· Customer service labor to process your order and credit card
· Warehouse labor to pick, package, label and ship your parts
Shipping box costs average $ 4 - $6.50 per hitch
· When returning a product, we will incur most of the above charges again for
re-processing, repackaging and restocking. Our employees are not
"volunteers", they get paid just like you.
· When a item is returned to the manufacturing company, they charge us up to
25% to restock it.
We work hard to offer great products,
service and very detailed descriptions which keeps errors to a minimum. We ask
that you do the same in proofreading your selections prior to purchase.
With all of this in mind, if you do order the wrong parts
by mistake, you will know why we have a fair and justifiable return/restock
policy in place.
James P Glick